Master Terms & Conditions

latest upDate: 7/1/2026
Company: Tactical Truck Repair & Rebuild, Tactical Truck Parts, TruckRepairBoard.com, Simply Printed USA, and affiliated brands, divisions, successors, and assigns.

By purchasing products, requesting services, scheduling repairs, using our websites, subscribing to our platforms, approving estimates, placing orders, or authorizing work by phone, text, email, website, invoice, repair order, or electronic signature, you agree to these Terms & Conditions.

These Terms are intended to protect the Company and define the responsibilities of the customer. If you do not agree, do not purchase products, schedule services, or use our platforms.

1. Scope of Terms

These Terms apply to all transactions, including but not limited to:

Truck repair services, diesel diagnostics, mobile repair, fleet maintenance, towing, storage, online parts sales, new parts, used parts, remanufactured parts, apparel, consulting, training, digital products, subscriptions, software access, TruckRepairBoard.com services, and any other products or services offered by the Company.

The Company may operate through multiple brands, websites, trade names, or affiliated entities. These Terms apply to all such operations unless a separate written agreement signed by the Company states otherwise.

2. Acceptance of Terms

Customer acceptance may occur by:

Placing an order, approving an estimate, scheduling service, paying a deposit, signing a repair order, using a website, creating an account, subscribing to a service, approving work by text message, email, phone, online form, or other electronic method.

Electronic approvals carry the same effect as handwritten signatures to the fullest extent permitted by law.

3. Payment Terms

Payment is due immediately unless written credit terms have been approved in advance.

The Company may require deposits, full prepayment, progress payments, or payment before parts are ordered.

No vehicle, equipment, product, document, software access, digital file, or completed work will be released until all balances are paid in full.

Customer agrees to pay all approved charges, including labor, parts, diagnostics, towing, storage, travel, mileage, shop supplies, environmental fees, freight, special-order items, taxes, processing fees, and other applicable charges.

Returned payments may result in returned payment fees, bank fees, administrative fees, and collection action.

4. Late Fees, Interest & Collections

Accounts not paid when due may accrue interest at 1.5% per month, or the maximum lawful rate, whichever is lower.

Customer agrees to pay all costs of collection to the extent permitted by law, including:

Collection agency fees, attorney’s fees, court costs, filing fees, service fees, skip-tracing costs, administrative costs, investigation costs, lien costs, storage fees, and any other cost incurred to collect unpaid balances.

5. Estimates

All estimates are good-faith approximations only and are not guaranteed final prices.

Commercial vehicle repairs often reveal additional issues after inspection, testing, teardown, or disassembly. Rust, corrosion, seized hardware, hidden damage, electrical faults, software faults, emissions failures, prior improper repairs, and worn components may increase costs.

Customer is responsible for all approved work, parts, labor, diagnostics, and related charges.

6. Diagnostics

Diagnostic fees are non-refundable.

Diagnostics are professional services involving technician labor, tools, software, testing, inspection, experience, and analysis. Payment is due whether or not the customer authorizes repairs.

No diagnostic result guarantees that every existing or future issue will be discovered.

7. Repair Authorization

By authorizing service, the customer permits the Company to inspect, diagnose, operate, road test, move, disassemble, repair, tow, store, or otherwise handle the vehicle, equipment, or product as reasonably necessary.

The Company may use subcontractors, vendors, outside machine shops, towing providers, programmers, or specialists when appropriate.

8. Customer-Supplied Parts

Customer-supplied parts are accepted only at the Company’s discretion.

The Company provides no warranty on customer-supplied parts.

If a customer-supplied part is incorrect, defective, unsafe, delayed, or fails after installation, customer remains responsible for all labor, diagnostics, towing, storage, and additional repair costs.

9. Warranty

Unless otherwise stated in writing:

Labor warranty: 60 days
Parts warranty: Manufacturer warranty only

Warranty does not cover abuse, neglect, racing, overloading, overheating, contamination, improper operation, commercial misuse, customer-supplied parts, modified vehicles, declined repairs, third-party repairs, electrical failures, emissions issues, programming issues, or unrelated failures.

The Company’s maximum liability is limited to the amount paid for the specific repair or product giving rise to the claim, except where prohibited by law.

10. No Consequential Damages

The Company is not liable for lost revenue, lost profits, downtime, missed loads, lost freight, rental vehicles, replacement trucks, hotels, meals, towing by others, business interruption, loss of contracts, loss of customers, loss of goodwill, incidental damages, consequential damages, punitive damages, or indirect losses.

11. Storage Fees

Vehicles, equipment, or products not picked up within 72 hours after completion, refusal, cancellation, or notice of availability may accrue storage fees.

Standard storage fee: $75.00 per day, unless otherwise posted or agreed.

The Company reserves all rights available under applicable law, including mechanic’s liens, storage liens, abandoned vehicle procedures, and sale rights.

12. Online Parts Sales

Products may be sold as new, OEM, aftermarket, new old stock, used, rebuilt, remanufactured, refurbished, take-off, salvage, core exchange, or custom order.

Customer is solely responsible for verifying fitment before purchase.

Customer should verify VIN, engine serial number, CPL, part number, measurements, specifications, and compatibility before ordering.

Descriptions, photos, and fitment information are provided in good faith but are not guarantees.

13. Used Parts

Used parts are sold AS-IS, WHERE-IS, WITH ALL FAULTS, unless a written warranty is expressly provided.

Used parts may show wear, corrosion, scratches, dents, fading, dirt, previous repairs, missing paint, or cosmetic imperfections.

Normal wear is not a defect.

No warranty is provided on used parts unless stated in writing.

14. Remanufactured Parts

Remanufactured parts may include a combination of new, used, rebuilt, or reconditioned components.

Any warranty is limited to the written warranty supplied with that product.

Labor, towing, downtime, freight, fluids, programming, rental, lodging, and consequential damages are excluded.

15. Core Charges

Some parts require a core return.

Core eligibility is determined by the Company or manufacturer.

Cores may be rejected if damaged, incomplete, disassembled, burned, cracked, broken, incorrect, contaminated, or missing major components.

Customer is responsible for core return shipping unless otherwise agreed.

16. Electrical, Electronic & Programmed Parts

All electrical, electronic, programmed, ECM, PCM, TCM, sensors, wiring harnesses, DEF, DPF, aftertreatment, emissions, software, and special-order parts are final sale.

No returns.
No refunds.
No exchanges.

17. Special Orders

Special-order products cannot be cancelled once ordered.

Deposits and payments for special-order items are non-refundable.

18. Shipping

Shipping dates and delivery dates are estimates only.

The Company is not responsible for carrier delays, weather delays, freight delays, customs delays, manufacturer delays, backorders, strikes, supply shortages, or events outside Company control.

Risk of loss transfers to the customer when the product is delivered to the carrier, unless otherwise required by law.

Shipping charges are not refundable.

19. Shipping Damage

Visible shipping damage must be reported within 24 hours of delivery.

Concealed damage must be reported within 48 hours of delivery.

Customer must keep all packaging, photos, labels, and damaged goods for claim inspection.

Failure to report damage on time may result in denial of claim.

20. Returns

Returns require written approval and a Company-issued RMA.

Unauthorized returns may be refused.

Approved returns must be unused, uninstalled, undamaged, unmodified, complete, and in original packaging.

Approved returns may be subject to a minimum 25% restocking fee.

Original shipping is non-refundable.

21. Refund Policy

No refunds are issued for labor already performed.

No refunds are issued for diagnostics, consulting, digital products, downloads, software access, custom work, special orders, subscriptions, tuning files, programming, installed parts, electrical parts, or completed services.

Any approved refund is at the Company’s sole discretion unless otherwise required by law.

Refunds may be offset against any unpaid balance owed by the customer.

22. Apparel & Printed Products

Apparel, printed goods, custom products, embroidery, vinyl, decals, and personalized items are custom-made and final sale.

No returns or exchanges are accepted for incorrect size selection, customer error, or buyer’s remorse.

Defective or incorrect items must be reported within 5 business days of delivery.

23. Digital Products

Digital products include downloads, templates, documents, software, videos, courses, tuning files, calibration files, PDFs, and online materials.

All digital product sales are final.

Customer may not copy, resell, share, distribute, reproduce, upload, reverse engineer, or use digital products for unauthorized commercial purposes.

24. Consulting Services

Consulting may include business consulting, fleet consulting, diesel consulting, repair consulting, software consulting, AI consulting, training, phone support, strategy, process development, and related services.

Consulting fees are earned when services begin.

Consulting fees are non-refundable.

The Company does not guarantee any financial, legal, operational, mechanical, business, or personal outcome.

25. Subscription Services

Subscription services may include TruckRepairBoard.com, fleet tools, software access, memberships, monitoring, premium accounts, listings, advertising, and digital services.

Subscriptions renew automatically until cancelled.

Cancellation stops future billing only.

No prorated refunds.
No partial-month refunds.
No refunds for unused access.

The Company may suspend or terminate access for non-payment, fraud, abuse, misuse, unlawful conduct, or violation of these Terms.

26. TruckRepairBoard.com

TruckRepairBoard.com is a platform designed to help truckers, fleets, drivers, owner-operators, and repair providers schedule repairs, post work requests, find repair shops, receive offers or bids, compare options, and manage repair-related information.

The Company does not guarantee availability of repair providers, pricing, response times, estimates, bids, repairs, outcomes, or shop performance unless expressly stated in writing.

Users are responsible for verifying providers, bids, repair terms, pricing, timing, and suitability before accepting services.

Repair shops and service providers may be independent businesses and are responsible for their own work, licenses, insurance, pricing, representations, and customer interactions.

27. Chargebacks & Payment Disputes

Customer agrees not to file a chargeback, payment dispute, ACH reversal, PayPal dispute, credit card dispute, bank dispute, or similar claim without first contacting the Company in writing and allowing a reasonable opportunity to resolve the matter.

If a chargeback or payment dispute is filed and the Company prevails, customer agrees to reimburse the Company to the fullest extent permitted by law for:

Original invoice balance, chargeback fees, merchant fees, processing fees, administrative fees, investigation costs, collection fees, attorney’s fees where recoverable, court costs, interest, filing fees, service fees, and all related enforcement costs.

Fraudulent or abusive chargebacks may result in permanent denial of future service and legal action.

28. Customer Conduct

Customer agrees not to engage in fraud, threats, harassment, abusive language, false claims, false reviews, defamation, chargeback abuse, unauthorized access, scraping, hacking, reverse engineering, or misuse of Company websites, platforms, personnel, vendors, or services.

The Company may refuse service, cancel orders, terminate accounts, or pursue legal remedies for misconduct.

29. Intellectual Property

All logos, designs, photos, videos, website content, written materials, software, systems, processes, templates, product descriptions, training materials, and digital assets are owned by the Company or its licensors.

Unauthorized copying, reproduction, resale, scraping, redistribution, reverse engineering, AI training use, or commercial exploitation is prohibited.

30. Privacy & Customer Data

The Company may collect customer information necessary to process orders, provide services, schedule repairs, manage accounts, process payments, communicate with customers, prevent fraud, and operate websites or platforms.

Customer information may be shared with payment processors, shipping carriers, vendors, service providers, software providers, legal professionals, collection agencies, or law enforcement when necessary or permitted by law.

31. Taxes

Customer is responsible for all applicable sales tax, use tax, excise tax, freight tax, environmental fees, regulatory fees, or other government-imposed charges unless exempt documentation is provided and accepted.

32. Refusal of Service

The Company reserves the right to refuse service, cancel orders, decline repairs, terminate accounts, suspend access, or reject customers for non-payment, fraud risk, unsafe conditions, abusive behavior, unlawful activity, prior chargebacks, or violation of these Terms.

33. Force Majeure

The Company is not liable for delays or failure to perform caused by events outside its reasonable control, including weather, fire, flood, natural disaster, power outage, internet outage, labor shortage, supplier delay, carrier delay, manufacturer backorder, government action, war, terrorism, pandemic, civil unrest, or other force majeure events.

34. Indemnification

Customer agrees to indemnify and hold harmless the Company, its owners, officers, employees, contractors, agents, affiliates, and vendors from claims, damages, losses, liabilities, costs, and expenses arising from customer misuse, incorrect information, declined repairs, unauthorized modifications, third-party work, unlawful activity, breach of these Terms, or use of Company products or services.

35. Governing Law & Venue

These Terms are governed by the laws of the State of North Carolina.

Unless otherwise required by law, venue and jurisdiction shall be in the state or federal courts serving Durham County, North Carolina.

36. Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions remain in full force and effect.

37. No Waiver

Failure by the Company to enforce any provision does not waive the Company’s right to enforce that provision later.

38. Changes to Terms

The Company may update these Terms at any time. Updated Terms become effective when posted on the Company website or otherwise provided.

Continued use of Company products, services, websites, or platforms after updates constitutes acceptance.

39. Entire Agreement

These Terms, together with any invoice, estimate, repair order, quote, subscription agreement, purchase order, written authorization, or signed agreement, form the complete agreement between the customer and the Company.

40. Contact Information

For questions about these Terms, contact:

Tactical Truck Repair & Rebuild
Website: www.TacticalTruckRepair.com
TruckRepairBoard: www.TruckRepairBoard.com
Phone: 833-TRUCK-07
Mobile: 919-888-1888